Privacy Policy
Effective Date: 2025
Trident Event Group ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients, website visitors, and event participants. This Privacy Policy outlines how we collect, use, share, and safeguard your information—whether you interact with us online, in person, or through one of our services.
We adhere to all applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) for residents of the European Union, and the California Consumer Privacy Act (CCPA) for California residents. By accessing our website or engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect both personal and non-personal information when you engage with our services, such as:
A. Personal Information
Name, email address, phone number
Billing and mailing address
Event details (e.g., date, location, type of service)
Company or organization name (for corporate clients)
Social media profiles (if voluntarily provided)
B. Non-Personal Information
IP address and device information
Browser type and operating system
Referring URLs and pages visited
Date and time of interactions
Behavioral data through analytics tools
We collect this information via:
Contact and inquiry forms
Booking requests
Phone calls or emails
Social media or chat interactions
Analytics tools (e.g., Google Analytics)
2. How We Use Your Information
We use collected information to:
Deliver and manage services you request
Respond to inquiries and send quotes
Process bookings, contracts, and payments
Coordinate event logistics
Send updates, reminders, or marketing emails (only with consent)
Improve website functionality and service delivery
Comply with legal or regulatory requirements
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze traffic, and provide functionality such as:
Tracking site performance and user behavior
Remembering user preferences (e.g., form inputs)
Improving load times and accessibility
Measuring campaign effectiveness
You can adjust cookie settings through your browser. Note that disabling cookies may affect certain site features.
4. Third-Party Services
We may use trusted third-party providers to assist in delivering our services. These may include:
Payment processors (e.g., Stripe, Square, PayPal)
Email and marketing platforms (e.g., Mailchimp)
Scheduling and contract tools (e.g., HoneyBook, Calendly)
Analytics services (e.g., Google Analytics)
These third parties have their own privacy policies, and we recommend reviewing them to understand how your data is handled.
5. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your information in the following limited circumstances:
With staff or subcontractors involved in fulfilling your booking
With third-party service providers (as listed above)
When required to comply with applicable laws or legal processes
To protect our rights, safety, or property
6. Data Security
We implement appropriate security measures to protect your data from unauthorized access, loss, misuse, or alteration. These include:
Encryption and secure storage (where applicable)
Access control and authentication for internal systems
Use of secure networks and devices
Please note that no online system can be guaranteed 100% secure.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate data
Withdraw consent or opt out of communications
Request deletion of your data (subject to legal requirements)
To make a request, contact us at: hello@tridenteventgroup.ca
8. Children’s Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy as our services evolve or as legal requirements change. Any updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For questions or concerns about this Privacy Policy or how your data is handled, please contact:
Trident Event Group
Brandon, Manitoba, Canada
hello@tridenteventgroup.ca
www.tridenteventgroup.ca